Support Options

Lodge Vault has the following support options available:

Standard Support - FREE
Includes:

• Access to online help documentation. (In the Desktop program press the F1 key or click the help (?) icons)
• Software Updates - Includes new features and bug fixes. The software will notify you when an update is available
• Email support - Questions are answered within one business day
• Phone support - Includes general support during the demo period and until 30 days after the purchase date

Premium Support - $499 per year - purchase
Includes:

• All Standard support items
• Phone support- most issues are resolved by a technician controlling your computer via a remote connection

Per Incident Phone Support - $50 per half hour - purchase
Includes:

• Phone support- resolved by a technician controlling your computer via a remote connection