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Frequently Asked Questions

What is unique about Lodge Vault that makes it appropriate for Resorts and Lodges?

Lodge Vault allows for flexible packages that can be based on a variety of time periods such as half day, per night, per week, or per month. This allows it to track availability for multiple types of units, such as cabins, bicycles, boats, or even guide services. Packages can be made up of both dining and lodging components and packages such as American Plan or Housekeeping Plan are supported.

It also allows for flexible invoicing. For example, multiple group members who want to pay separate bills is supported, along with the entire group paying one bill or any combination. Charges can easily be transferred from one group member to another, or they can be unified on to a single bill. See this link for more information.

Can Lodge Vault Destkop run on a Mac?

There is not currently a Mac compatible version. The program is designed to run on Microsoft Windows, however you can use a Windows Emulator such as Parallels Desktop to allow it to run on your Mac OS. Many businesses currently run it successfully with this setup.

How much does Lodge Vault cost? What are the ongoing costs?

A Lodge Vault Desktop license is $50 per month or $499 per year. This includes support. The Booking Engine cost is 4% of the deposit amount for each booking. This fee is charged on the deposit portion only. When a customer checks out and pays off the balance, a fee is not charged. If the guest makes a phone call and books over the phone or email, this is not charged a fee. Only online bookings made via the Booking Engine and only the deposit portion is charged a fee. This fee is separate and does not include fees from credit card processing charged by the payment gateway (Stripe).

How much does support cost?

Support is included with a subscription to Lodge Vault. This includes remote emergency support, email, and phone calls. See this link for more information.

I take my laptop with me when I travel in the winter. Can I put Lodge Vault Desktop on my laptop computer and bring it with me?

Yes, you can install Lodge Vault Desktop on your laptop or as many computers as you need multiple computers used concurrently on a network.

Can Lodge Vault Desktop be installed on multiple computers? Can I access it from multiple places?

Yes. You can install Lodge Vault Desktop on multiple computers on a Local Area Network (LAN) and point them to a shared master database. The program is not currently web-based so it must be installed locally on your computer. See this link for more information.

Can I convert my data from my existing program into Lodge Vault Desktop?

Yes, you can convert your data from many commonly used reservation programs. You can also import contact and address lists into the program. See this link for more information.

Does Lodge Vault offer online reservations?

Yes, the Lodge Vault Booking Engine is a real-time, web-based reservation system which allows you to accept customer reservations via your website. Availability is automatically synchronized via the desktop application to create real-time bookings. See this link for more information.

I'd prefer not to allow online reservations, but I do want my customers to see availability calendars on my website. Does Lodge Vault support this and how much is it?

Yes, Lodge Vault Desktop can be used only for internal reservations and does not require you to use the Booking Engine. Availability Calendars are included in the price of the desktop program subscription and are no extra charge.

I'd prefer not to allow any online reservations and I don't want my customers to see availability calendars on my website. Can Lodge Vault support this?

Yes, Lodge Vault Desktop can be used only for internal reservations and does not require you to use or purchase the Booking Engine or the Availability Calendars.

Does Lodge Vault interface with any other programs such as Quickbooks for accounting, and/or Constant Contact for email marketing?

Yes, Lodge Vault Desktop allows you to export your financial data to Quickbooks or to MS Excel. You can also export your contact list to Excel format, which can then be imported into programs such as Outlook or Constant Contact. See this link for more information.